At SOLYN, we’re focused on delivering products that move with you, and support that matches. Every message matters. We’ll get back to you as quickly as possible.

Once your order is placed, you’ll receive a confirmation email.

As your order moves through processing and dispatch, we’ll keep you updated. When your order has been shipped, you’ll receive a tracking link so you can follow its journey.

If you need to make a change to your order, please contact us as soon as possible. While we’ll do our best to accommodate, changes cannot be guaranteed once your order has been processed.

For any questions, feel free to reach out at hello@solyn.co.nz

If you have any questions about our products, we’re here to help.

Whether it’s materials, functionality, or how it fits into your day, feel free to reach out and we’ll provide the clarity you need.

Contact us at hello@solyn.co.nz and we’ll get back to you as soon as possible.

We stand behind the quality of every SOLYN piece. If something isn’t right, we’re here to help.

Returns
We accept returns within 30 days of delivery. To be eligible, items must be unused, in original condition, and in original packaging.

Refunds
Once your return is received and inspected, your refund will be processed to your original payment method. Please allow 3–5 business days for the refund to appear.

Exchanges
If you’ve received a faulty or incorrect item, please contact us and we’ll make it right.

To start a return, please contact us at hello@solyn.co.nz