Refund policy

At SOLYN, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

Returns

You have 30 days from the date you received your item to request a return. To be eligible for a return:

• You must have the receipt or proof of purchase.

Non-Returnable Items

Certain items cannot be returned for hygiene or safety reasons, including:

• Gift cards
• Sale items (unless defective)
  

How to Start a Return

To initiate a return, please contact us at hello@solyn.co.nz.

If your return is accepted, we will send you a return shipping label along with detailed instructions on how and where to send your package. Please note the following:

• Return Shipping: The cost of the return shipping label will be deducted from your final refund amount.
• Unauthorised Returns: Items sent back to us without prior authorization will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within [5-10] business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.